Popular Questions

• Which payment methods are available?

• Can I try out your products at the shop?

• Can we collaborate?

Orders & Shipping

• Do you ship internationally?

• Can I track my order?

• How long will my order take to arrive?

• How can I change my order?

Exchanges & Returns

• How can I exchange or return a product?

Materials & Care

• Where do the materials come from?

About Balou Shop

• How do I get to your shop?

• Can I promote my products in your shop?

Other

• How do I get a copy of my invoice?